FAQ
Frequently Asked Questions
At TazRugs, we offer authentic Amazigh rugs, handwoven by skilled artisans from Taznakht, Morocco. Each rug is made using traditional techniques passed down through generations, resulting in a unique, high-quality piece. Unlike mass-produced rugs made with synthetic fibers and cheap labor, our rugs are authentic, fair-trade, and directly support the artisans.
You value originality and craftsmanship, and so do we. Our rugs, made from natural fibers, are more than just decorative—they’re investment pieces rich in history, designed to be cherished for years.
Every rug is handwoven by the women of Taznakht, from wool to finished piece. The patterns reflect the culture, beliefs, and stories of the Amazigh people. This labor-intensive process can take several weeks—or even months—depending on the rug’s size and design.
Besides the rugs in our store, you can contact us to design a custom piece. We’ll help you choose the size, pattern, and colors, and discuss pricing and timeline.
We’re here to bring your perfect rug to life. Contact us →
- Vacuum regularly: Avoid rotating brushes. Some wool shedding during the first few days is normal.
- Spot clean spills: Treat immediately with water and mild detergent.
- Natural cleaning: Sprinkle a mix of baking soda and coarse salt, leave for 1–2 hours, then vacuum. Baking soda disinfects and neutralizes odors, while salt lifts dust.
- Professional cleaning: Every 2–3 years or for heavier soiling. Dry cleaning preserves the wool and natural dyes.
- Storage: Fold carefully and add a sachet of dried lavender to protect and naturally scent the wool.
- Air out: Occasionally expose your rug to sunlight for ventilation.
With proper care, the natural and dyed colors in your rug will remain vibrant for years. Occasional sunlight exposure and professional cleaning help maintain the colors.
Once your order is confirmed, we carefully package your rug to ensure it arrives in perfect condition. You’ll receive a tracking number to monitor your delivery every step of the way.
Delivery times vary depending on your location. If you need faster delivery, expedited options are available at an additional cost. We always strive to get your rug to you as quickly as possible.
All orders are final, and we cannot accept returns. Please double-check all measurements, colors, and designs before submitting your order.
Once your order is shipped, you’ll receive an email with tracking information, allowing you to follow your parcel every step of the way.
Yes! If you’re sending a rug as a gift, we can provide special packaging upon request. Contact us for details →
We recommend measuring your space carefully. Our team can also advise on the best size for your room and furniture layout.
You can support us by sharing our story, recommending our products to friends, or purchasing our rugs. Every purchase directly empowers the women of Taznakht and helps preserve their cultural heritage.