FAQ

1. What makes Tazrugs different from other rug sellers?

At Tazrugs, we offer authentic, handwoven Amazigh rugs crafted by skilled women artisans from Taznakht, Morocco. Each rug is made with traditional techniques passed down through generations, ensuring a unique, high-quality piece that carries the rich heritage of the region. Our goal is to give fair compensation to the artisans and bring their work directly to you, cutting out intermediaries.

2. How are the rugs made?

Each rug is handwoven by skilled women artisans in Taznakht, using traditional weaving methods passed down through generations. They use natural wool and dyes, with designs that reflect the culture, beliefs, and stories of the Amazigh people. The process is labor-intensive and can take weeks or even months to complete one rug, depending on the design and size.

3. How do I know which rug to choose for my space?

We recommend considering the size, color scheme, and style of your room when choosing a rug. Our rugs are versatile and can complement various home decor styles, from modern to traditional. If you need help, feel free to contact us, and our team will guide you in selecting the perfect rug for your home.

4. Do you offer custom designs?

Currently, we offer a curated selection of handwoven rugs, but we are working on offering customization options in the future. If you have a specific design or color preference, feel free to reach out, and we can discuss possible options with the artisans.

5. How do I care for my Tazrugs rug?

To ensure your rug lasts for generations, we recommend the following care tips:

• Vacuum regularly to remove dirt and dust.

• For stains, gently blot with a soft cloth and mild soap solution.

• Avoid direct sunlight to prevent fading.

• Rotate your rug every few months to ensure even wear.

6. What is the shipping process?

Once your order is placed, we process it and prepare the rug for shipment. We ship worldwide and ensure that each rug is carefully packaged to protect its quality during transit. You will receive a tracking number to follow your package.

7. How long does shipping take?

Shipping times vary depending on your location. For most international orders, shipping usually takes between 7-14 business days. However, customs processing may occasionally cause delays. We strive to ensure the quickest delivery possible.

8. What is your return policy?

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your rug, you can return it within 30 days for a full refund or exchange, as long as the rug is in its original condition. Please contact us for return instructions.

9. How do I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package on the shipping carrier’s website.

10. Can I support Tazrugs in other ways?

Absolutely! You can support us by sharing our story, referring friends, or purchasing our rugs. Every purchase you make directly empowers the women artisans of Taznakht and helps preserve a rich cultural heritage.

If you have more questions, feel free to reach out to us via our Contact Us page! We are happy to assist you.